Shipping Policy

At Starlightchag, we want to make sure your order arrives safely and on time.

Order Processing

Orders are usually processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.

Shipping Time

Estimated delivery time is typically 7–15 business days, depending on the destination, shipping carrier, and product availability.

Please note that delivery times are estimates and may be affected by carrier delays, holidays, weather, customs, or other circumstances outside our control.

Shipping Confirmation

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when tracking is available.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your order. If you provide an incorrect or incomplete address, delivery may be delayed or the package may be returned.

Lost or Delayed Packages

If your package is delayed, please first check the tracking information provided by the shipping carrier. If you believe your package has been lost, contact us and we will help you investigate the issue.

International Orders

International orders may be subject to customs fees, duties, or taxes. Any additional charges imposed by the destination country are the responsibility of the customer.

Contact Us

If you have questions about your order or shipping, please contact us through our Contact Us page.

Thank you for shopping with Starlightchag!